To ensure we’re delivering on our commitment to meeting and exceeding your expectations, we will be consolidating our Woodstock, Virginia,; Martinsburg, West Virginia; and Charles Town, West Virginia offices into our Winchester, Virginia office effective June 1, 2024.
Don’t worry, though — the quality service and friendly staff will remain the same!
As a result of this office consolidation, the first six digits of your loan number will begin with 032-040 effective June 1, 2024. Please be sure to update your loan number on any record or system this may affect, like your commercial bank for automatic payments. If you have any questions, please give us a call at 888.339.3334.
Please enter a valid password to access this page:
Wrong password. Try again!Frequently Asked Questions
- Why are you consolidating these offices?
Providing you with consistent and reliable credit wherever and whenever is most convenient for you is our top priority. Consolidating into our Winchester, Virginia, office will allow our team members to be provided with additional support and allow us to continue to meet and exceed your expectations.
Factors taken into consideration when making this decision included call volume, office traffic, and feedback from our customer surveys. Upon reviewing this data, we decided that consolidating offices will enhance our ability to provide you with top-notch service.
- How does this closure enable you to better meet or exceed my expectations?
Consolidating into our Winchester location will provide our staff currently located in those smaller offices with additional support. Our lenders will be able to travel more to see you and other customers without the pressure of needing to be in an office to ensure personnel presence.
Simply put, whether you stop in our Winchester office, or your lender visits you, this consolidation allows our team to provide you the service you need when and where you need it.
- Will I still work with the same lender?
Yes! You will remain working with the same lender to continue receiving consistent and reliable credit. If your lender is unavailable, our entire team is here to support you and provide the service you need.
You can speak with a member of our team by calling 888.339.3334. Farm Credit Customer Care and Inside Sales Specialists are only a phone call away for immediate needs like disbursements, billing questions, loan renewals and more.
- How can I meet with my lender?
We are ready to meet with you at your kitchen table or at our meeting table. Our lenders, crop insurance agents, and business services team members are standing by to meet you when and where it’s most convenient for you.
If you’d like to meet with your lender in person, they are more than happy to come to you! You can also stop in our Winchester, Virginia, office to see your lender or another team member.
Our Winchester office is located at:
125 Prosperity Drive
Suite 100
Winchester, VA 22602- Does this mean you’re no longer serving my area?
While we won’t have a brick-and-mortar office, our team will continue to serve your area with the same high-quality service and attention. Our staff will continue to live in their local area, reinforcing that Farm Credit is weaved into the very fabric of your community. The consolidation in no way diminishes our support for your community. We are — and always will be — here to help you, your family, and our community when and where you need us.
- Where do I send my loan payment?
There are multiple ways you can pay your loan. For easy and convenient payment, sign up for AutoDraft to have your loan installment electronically deducted from your bank account each month, quarter, or whenever it’s due. Contact your loan officer to sign up for AutoDraft.
Additional options for payment include paying over the phone by calling 888.339.3334, or using Digital Banking to pay online. To access Digital Banking, visit horizonfc.com and click on the green “Digital Banking” button in the upper right corner. If you’re new to Digital Banking or need help navigating the platform, check out our User Guide here.
You can also mail your loan payment to the address listed on your most recent statement, or to the Winchester, Virginia, office. You can stop by the Winchester office to drop off your payment as well.Our Winchester office is located at:
125 Prosperity Drive
Suite 100
Winchester, VA 22602